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Frequently Asked Questions

frequently asked questions

  1. Can postage be refunded?
  2. If the item was lost, you can request a refund of the shipping costs paid by filing a claim.

    Insurance fees are not refundable. the fee covers the cost of providing the insurance.

    Reading: How long do usps insurance claims take

    File an appeal (see “Appealing a Denial Claim Decision” section) and submit a copy of a completed PS Form 3760.

    To find insurance rate information, see Notice 123, Price List, which is available on the Postal Explorer site at http://pe.usps.com; in “prices”, click on the price list (notice 123) ; in “domestic” and in “services & rates”, see “additional services and rates”.

    After receiving a completed online claim that includes all required supporting documentation for a payable claim, the postal service typically pays the claim within 5-7 business days.

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    An item shipped to an apo/fpo/dpo is considered domestic mail and therefore requires a domestic claim.

    The item/tracking number can be found on the shipping receipt. you may need to contact the sender.

    payment is made to the sender by the postal service unless the sender and recipient agree that the recipient should receive payment.

    If you receive a package after the claim has been paid, you must reimburse the postal service for the full amount that was paid. however, if you haven’t cashed the check yet, you can return it to a local post office.

    no, postal insurance does not cover the loss of gift cards. Some gift card companies will replace a lost card if it was registered or purchased directly from the company and/or if you have a purchase receipt or gift card number. (For cash and coins, see dmm 609.)

    usps registered trademarks

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    The following are some of the many trademarks owned by the United States Postal Service®:

    first-class mail®, first-class package service®, media mail®, package select®, package select lightweight®, pc postage®, post office™, postal explorer®, postal service™, premium forwarding service®, Priority Mail®, Priority Express Mail®, Military Express Priority Mail®, Open & Distribute Priority Mail®, Registered Mail™, Standard Mail®, USPS®, USPS Retail Ground™, USPS Tracking®, USPS.com® and ZIP Code™ .

    This is not a complete list of all postal service™ trademarks.

    post 122

    September 2016

    psn 7610-03-000-9059

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