Want to make changes to your policy, make a routine payment or something else related to my account and don’t know where to start? look no further. We’ve answered some of the most frequently asked account questions below. If you still need help, feel free to call us at 1-877-go-direct.
Get started today by registering or logging into my account here.
Do you want to know more about my account? See the benefits of creating an account with us.
- How do I access my account?
- Where in my account can I find my policy information?
- How do I access my proof of insurance?
- how do I make a payment?
- Do I have to make separate payments for all my policies?
- Why don’t I see all my policies in my account?
- How do I add or remove a vehicle from my policy?
- How do I renew my policy?
- Where can I find the status of my policy?
- Why do I sometimes get a message to call customer service?
- Can I change my policy on my account?
- How do I edit my vehicle usage?
- How do I edit my lienholder?
- How do I file a life or auto insurance claim?
- How do I check the status of my claim?
How do I access my account? If you’ve already set up your account online, simply log in to my account with your username and password. If you are a new online user and have not yet set up your account, register with your policy number, last name and date of birth and choose a username and password following the character requirements. once you’re logged in, use the left side navigation menu to access each menu item.
where in my account can I find my policy information? select “policy information” in the left navigation menu to review coverages, coverage limits, vehicles, drivers and additional products such as roadside assistance.
how do i access my proof of insurance? select “ID cards” in the left navigation menu in my account to have your cards emailed, faxed or mailed to you . ID cards sent by email or fax typically arrive in less than 15 minutes. You can also find your proof of insurance card in your “initial policy documents” under “policy information”. open it to print and voila!
How do I make a payment? Ready to pay your bill? Select “Billing & Payments” from the left navigation menu in My Account to make a payment, view your past payments, and add a payment method. If you prefer, call us at 1-877-463-4732, visit a store near you, pay fast without signing in, or download our mobile app. Have your policy number handy to help send your payment faster.
Do I have to make separate payments for all my policies? If you purchased multiple policies or products, you will need to create a new account for each policy. therefore, you will need to make separate payments to each account. simply log in to your accounts for each policy and select “billing/payments” to make your payment.
Why don’t I see all my policies in my account? We are happy to provide you with multiple products and services! If you have more than one policy with us, be sure to register each policy with a unique login to view each one. with separate accounts, you can easily manage each policy as needed.
How do I add or remove a vehicle from my policy? It’s easy to add or remove a vehicle from your existing policy. click on “change my policy” in the menu on the left in my account. then enter the details of your request to add or remove a vehicle along with the date you want the changes to take effect. As always, feel free to call us at 1-877-463-4732 if you need help with your policy.
How do I renew my policy?
your policy will renew automatically! all you have to do to keep it active is pay your bill. To make a payment for your next policy period, pay from my account or our mobile app. or call us at 1-877-463-4732 or visit a local store at your convenience to renew with one of our agents. note that you may qualify for a renewal discount of up to 20% on your insurance premium if your policy has not expired in the previous 12 months and you renew your policy within 7-10 days of the expiration date of the policy. (renewal period varies by state. renewal discount not available in virginia)
Where can I find the status of my policy? You can find the status of your policy on your policy information card in the “control panel” or under “policy information” . From there, you can see if your policy is active, expired, or cancelled. For more information on the status of your policy or if you have questions about whether you are covered under your insurance policy, call us at 1-877-463-4732 to speak with a friendly agent. Please note that a payment made after a policy has been canceled or expired will not extend coverage.
How do I file an auto or life insurance claim? Filing an auto or life insurance claim is easy! When you log in to my account, select “Claim Center” from the left navigation menu and then click “Report a Claim” to complete our convenient online claim reporting process. or call 1-800-403-1077 to get started by phone. You can also get answers on a new or existing claim 24 hours a day, 7 days a week through our virtual assistant or a live agent Monday through Friday from 8 a.m. to 8 p.m. m. to 8 p.m. p>
How do I check the status of my claim? You can review an ongoing claim or check the status of an existing claim on my account by visiting the “Claim Center” on the left navigation menu. You may also call your assigned claims representative directly Monday through Friday from 8 am to 5 pm local time using the phone number provided to you. If you need their contact information, call us at 1-800-403-1077 or chat with our virtual assistant anytime.
Why do I sometimes get a message to call customer service? There are certain changes that, at this time, can only be made through a customer service agent. Call 1-877-463-4732 or visit one of our local stores to have a friendly agent assist you.
Can I change my policy in my account? Not all policies are eligible to be updated online. For most eligible policies, you can change some aspects of your policy, such as coverage limits, drivers’ names, and vehicle information. Eligible policyholders can click “change my policy” in the left navigation menu to enter the details of their request.
How do I edit my vehicle usage? Changes to your mileage must be made through a customer service agent. Call 1-877-463-4732 or visit one of our local stores to have a friendly agent assist you.
How do I edit my lien holder? You cannot edit your lien holder in my account. Call 1-877-463-4732 or visit one of our local stores to have a friendly agent assist you.