Understanding Home Insurance Adjusters] | Bankrate
If your home insurance claim was assigned to an adjuster, you may be wondering, “what does a home insurance adjuster do?” Simply put, the adjuster is responsible for investigating the loss, assessing the damage, and calculating a fair settlement. If you are currently dealing with an active home insurance claim, it is important to prepare for the adjuster’s visit and follow up afterward so that the claim process moves forward.
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how to prepare for a home adjuster visit
When you file a claim, your home insurance company will usually schedule an appointment for you to be visited by a home insurance adjuster. Knowing what to expect from home insurance adjusters can help you prepare. Here is a brief step-by-step guide to preparing for a home adjuster visit:
Reading: What does a home insurance adjustor do
- Document the damage: Before the adjuster arrives, you should be sure to document the exact time and date of the incident and note any other details that might be helpful. Taking photos of the damage or loss will also be helpful to provide to the adjuster.
- Gather useful documents: Gather documents that the adjuster can use as evidence as part of the decision-making process. Some of the documents you may want to have ready are witness statements and contact information, photos or videos taken of the damage, and receipts or estimates for repairs or for items that were lost, stolen, or damaged.
- Plan to be home during the visit: Although you don’t have to be there for the visit, it’s a good idea to be home to answer questions and make sure the adjuster doesn’t miss anything . you may want to have some estimates ready to compare with the adjuster’s conclusions.
- Ask About Next Steps: Before the adjuster leaves, be sure to ask what to expect next. Most states require insurance companies to respond to a claim submission within a specific time period, so ask the adjuster how long it typically takes to receive a response on your claim.
what to do after a housing adjuster visit
Once the insurance adjuster leaves, you’ll probably have some “homework” to do. it is essential to act quickly and respond to any request as soon as possible. the later, the longer it will take before you receive a payment.
1. send your list of damaged goods
Depending on the damage, you may need to provide the adjuster with a list of lost or damaged property. making a list is often the best way to itemize your losses.
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Be sure to include the estimated value of each item and any photos or receipts. It may seem like a lot of work, but it’s important to remember that insurance companies need detailed information to replace your items or reimburse you. If you don’t already have one, it may be a good idea to start a home inventory to help with future claims.
2. send other requested documents and procedures
The insurance adjuster may request additional receipts or documentation. for example, the adjuster may request documentation to determine when the roof was last replaced or when the electrical system was last inspected, to check for any issues of owner negligence. If you are trying to use your medical payments coverage, you may need to provide medical records from recent doctor visits if the harmful event caused injuries. remember to send your records as soon as possible; Your entire claim may be delayed if you forget to complete this stage of the process.
3. respond to the home insurance adjuster as soon as possible
Watch for more phone calls or emails in case the adjuster has additional questions. when answering further questions, make sure you are confident in talking about the incident and what happened. be prepared with the correct information to prove that the claim was the result of a covered loss, rather than owner negligence or an accident.
Please feel free to follow up after you submit the requested documents or anytime you think a decision should have been made on the claim. The insurance adjuster should tell you approximately how long it will take to investigate and settle the claim, but there is no guaranteed timeframe. If you don’t hear back from the adjuster, it’s a good idea to follow up once a week to see how things are progressing and if they need additional information from you.
how much does a home adjuster cost?
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In most cases, a home adjuster works for the insurance company. They do not charge you commission because the carrier pays them.
If you choose to hire an independent home insurance adjuster, they typically take a percentage of the claim (about 10-15%) rather than an up-front fee. If your house burned down in a fire and you dispute your insurance company’s offer and ultimately accept a payment of $300,000 to rebuild, the independent adjuster could earn a fee of $30,000 to $45,000. Although it sounds high, the fee may be worth it if you are having trouble getting a fair settlement offer from the insurance company.
how to dispute an insurance claim
As mentioned, there are times when you may want to hire your own independent adjuster. The main reason is usually that you disagree with the insurance company’s offer, or that the company may have denied your claim altogether. You do not have to accept an offer that you think is unfavorable. could refrain from accepting and counter the offer.
To dispute a home insurance claim, first talk to your insurance company’s customer service about the offer and request a written statement explaining how they arrived at the amount. provide the information to the independent adjuster so they can build a case for you.
The adjuster may be able to provide a more objective second opinion that may help you negotiate a better settlement with your insurance company. Please note that they need time to investigate the claim and prepare a response supported by their professional findings to help you obtain a more favorable payment.
frequently asked questions
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